sales@thebeauty.biz
Tel: 01372 729629

Categories
Customer Services
Despatch & Delivery
Privacy Policy
Returns Policy
Terms & Conditions
Pier Auge
Facial Care
Body Care
Men
Teenagers
Suncare
Make-Up
Ingredient glossary
Salon Treatment Menu
Thalac Spa
Facial Care
Body Care
Men
Salon Treatment Menu
Fragrance
TRADE ONLY
TRADE ONLY - REGISTRATION
TRADE ONLY - LOGIN
Pier Auge Retail
Pier Auge Salon
Pier Auge Make-up
Thalac Retail
Thalac Salon
Depilflax - roller & hot wax
Depilflax - paraffin wax
Salon Beauty - Aromatherapy Oils
Make-up - Retail
Make-up - Testers
Stockist Training
Month offers
Trade Order Form & Retail Price Lists 2010
News
Stockists

Home Page > Customer Services > Returns Policy

Returns Policy

Harbourne Products Limited are confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods.

To return goods please follow the following steps:

· Please contact our Customer Service Department by e-mail info@thebeauty.biz or call us 01372 729629 between 9.30am-4.30pm Monday to Friday. You will be required to provide full details of your order and details of the goods you wish to return.
· Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:

Harbourne Products Limited Limited
Unit 13
First Quarter
Blenheim Road
Epsom
Surrey KT19 9QN

On receipt of the returned goods Harbourne Products Limited will examine them before arranging a refund, exchange or replacement. We will endeavor to do this within seven working days of receipt of the goods. Please note that delivery charges are not refundable.

If you have received your goods as a gift we do not offer refunds however, please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.

In addition to our returns policy you do have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us notification to cancel in writing and return the goods in their original, unopened and unused condition. This may also be applied to delivery of goods made to a third party.

If, you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by e-mail info@thebeauty.biz or call us on 01372 729629 between 9.30am-4.30pm Monday to Friday.

Your statutory rights are not affected.